Q-Cells-Service

Our mission is to make solar energy affordable to as many people as possible. This can only be achieved by working closely with our customers. They, after all, are at the reason of all of our efforts. From the planning stages onwards, technical specialists stand ready to provide assistance, including on site support. Our service engineers are especially skilled in advising on performance simulations and yield monitoring.

Personal contact with our partners and customers is important to us. Please don't hesitate to contact us with any questions regarding solar power and our products.

Q.CELLS is a member of PV CYCLE – the European Association for Voluntary Take Back and Recycling of Photovoltaic Modules. In December 2008 this voluntary association of manufacturers and importers launched a collection and recycling system for PV modules. The members undertake to guarantee and completely finance the collection and recycling of modules.

We encourage cooperative marketing that helps us work closely with our customers:

• Professional training: Training program for employees and installation technicians
• Sales documentation and advertising materials for installers and operators
• Support in advertising and trade fair appearances
• Customisable marketing tools such as printed advertisements
• Certificastion as Official Partner
• Listing as Official Partner on Q.CELLS web sites and advertising materials

As the only manufacturer of thin-film modules Q.CELLS offers a 25 year linear performance warranty and an extended product warranty of 10 years¹.

We guarantee that the performance of a new Q.SMART module:
- achieves at least the nominal power in the first three years
- and still achieves at least 85% of the capacity after 25 years.

With Q.CELLS, you receive the highest security for your investment.

¹In accordance with the valid regional warranties.

Q.CELLS offers the best warranty for crystalline modules with a 25-year linear performance warranty and an extended 10-year product warranty¹.

We guarantee, that the power of a new crystalline module from Q.CELLS:
- achieves at least 97 % of the nominal power in the first year
- exhibits a power decrease of maximum 0.6 % per year for the following 24 years
- and achieves at least 83 % of the nominal power after 25 years.

With Q.CELLS, you get the best protection for your investment.

¹In accordance with the valid regional warranty terms.

Warranty terms for Q.CELLS crystalline solar modules (PDF, 297 KB)
Warranty terms for Q.CELLS CIGS solar modules (PDF, 312 KB)